COVID-19 Updates

COVID-19 Updates

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Update 2021.09.20

Capacity restrictions for all Alberta stores starting September 20th

Starting September 20th, mandatory capacity restrictions will be in place for all retail stores in Alberta. Our Alberta stores may experience longer than normal wait times during peak hours. We apologize for any inconvenience this may cause and thank you for your patience and understanding.

Update 2021.09.16

Face masks / coverings required for Saskatoon starting Sep 17th

Starting Friday, Sep. 17, 2021, masks must be worn in all indoor public spaces throughout Saskatchewan. As such, masks / face coverings will be required when shopping instore at our Saskatoon locations starting September 17 until further notice.


Update 2021.08.31

Face masks / coverings required for all Edmonton locations starting Sep 3rd

As of Friday, Sep. 3, 2021, masks must be worn in all indoor public spaces in Edmonton. Masks / face coverings will now be required when shopping instore at our Edmonton locations until further notice.


Update 2021.07.28

Face masks / coverings required for all Manitoba locations As of Saturday, Aug. 28, 2021, masks must be worn in all indoor public spaces throughout Manitoba. Masks / face coverings will now be required when shopping instore at our Winnipeg location until further notice.


Update 2021.07.25

Face masks / coverings required for all BC locations As of Wednesday, Aug. 25, 2021, masks must be worn in all indoor public spaces throughout BC. Masks / face coverings will now be required when shopping instore at all of our BC locations until further notice.


Update 2021.07.26

ALL Locations - Revised Hours starting August 1st

All Memory Express locations will have the following revised store hours starting Sunday, August 1st

Revised Store Hours as follows:
MONDAY - FRIDAY: 10AM - 8PM
SATURDAY: 10AM - 6PM (unchanged)
SUNDAY: 11AM - 6PM (unchanged)


Update 2020.05.11

Due to the global COVID-19 situation, we are experiencing longer than normal fulfilment times for out of stock and special order products. We are working with our suppliers to re-stock our stores and fulfil orders as quickly as possible. Thank-you for your patience and understanding.


COVID-19 & memoryexpress

As the global situation with COVID-19 continues to evolve and develop, the health, safety and well-being of our customers and staff is our top priority. All our stores are currently open for business as usual but we have implemented additional measures to minimize the risk for both our customers and staff at our retail locations.

  • We are limiting the number of customers allowed in our stores at the same time. Please avoid coming in as couples or pairs as that will limit the number of customers we can assist .
  • Please maintain proper social distancing while in the store. Line-ups are marked every 2m / 6ft - please follow these marks while lining up to keep your distance from other customers.

To prevent further infection, we kindly ask you refrain from coming to our store if you are experiencing flu-like symptoms consistent with COVID-19. Customers who are exhibiting any symptoms in the store may be kindly asked to leave by one of our staff.

Our online store is fully operational and offer the option to shop from the comfort of your home and have your order delivered to your door. Shop online now at www.memoryexpress.com.

Please note that all of our retail locations are currently operating at reduced staff levels and hours; transactions, computer services and repairs, warranty processing, returns / exchanges and telephone services are experiencing longer than normal wait times. Inter-store transfers are also unavailable until further notice.

If you need to contact one of our stores or our websales department and our phone lines are busy or offline, please send an message to the store you wish to contact using the Contact Us form on our site and one of our team members will get back to you as soon as possible.

We ask for your patience and understanding as we work through this situation together.

Memory Express Revised Store Hours

All our memoryexpress retail locations will be operating at the revised hours below until further notice.

Memory Express Revised Store Hours (All Locations)

  BC Alberta Saskatoon Winnipeg Ontario
Monday 10:00am to 8:00pm 10:00am to 8:00pm 10:00am to 8:00pm 10:00am to 8:00pm 10:00am to 8:00pm
Tuesday 10:00am to 8:00pm 10:00am to 8:00pm 10:00am to 8:00pm 10:00am to 8:00pm 10:00am to 8:00pm
Wednesday 10:00am to 8:00pm 10:00am to 8:00pm 10:00am to 8:00pm 10:00am to 8:00pm 10:00am to 8:00pm
Thursday 10:00am to 8:00pm 10:00am to 8:00pm 10:00am to 8:00pm 10:00am to 8:00pm 10:00am to 8:00pm
Friday 10:00am to 8:00pm 10:00am to 8:00pm 10:00am to 8:00pm 10:00am to 8:00pm 10:00am to 8:00pm
Saturday 10:00am to 6:00pm 10:00am to 6:00pm 10:00am to 6:00pm 10:00am to 6:00pm 10:00am to 6:00pm
Sunday 11:00am to 6:00pm (unchanged) 11:00am to 6:00pm (unchanged) 11:00am to 6:00pm (unchanged) 11:00am to 6:00pm (unchanged) 11:00am to 6:00pm (unchanged)

Face masks / coverings required for all locations. We will continue to monitor the situation as it develops at all of our locations and will adjust hours as needed to accommodate our staff

Thank-you for your understanding and co-operation.