COVID-19 Updates

COVID-19 Updates

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Update 2020.03.30

Our Burnaby, BC location will reopen starting this Friday, April 3th. It will be open 5 days a week on Tuesday to Saturday from 11:00am to 6:00pm and CLOSED on Sunday and Monday.


Update 2020.03.27

Update: Our Calgary NE and Edmonton locations will remain OPEN this weekend as our stores have been classified as an essential service as per the Alberta Essential Services website:

These businesses can continue to provide services at locations accessible to the public and must have proper risk mitigation measures in place, such as sanitation stations and appropriate distancing between customers.

  • Businesses that supply office products and services, including providing computer products and related repair and maintenance services, for individuals working from home and for essential businesses

For the list of all essential services, see the following link: https://www.alberta.ca/essential-services.aspx

Our Calgary SE location will be closed on weekends starting tomorrow and will be open from Mondays to Friday from 11:00am - 7:00pm

Effective March 27, 2020, our Victoria location is CLOSED temporarily until further notice due a shortage of staff and our Winnipeg location will be opened 10:00am to 6:00pm Mondays to Fridays and CLOSED on Saturdays and Sundays. Our Calgary SE location will be also be CLOSED on Saturdays and Sundays.


Update 2020.03.24

Effective March 24, 2020, our Calgary NW location is CLOSED temporarily until further notice due a shortage of staff. Please visit our Calgary NE & SE locations for your computer needs during this time or shop online from the comfort of your home at www.memoryexpress.com.


Update 2020.03.20

Effective March 20, 2020, our Burnaby, BC location is CLOSED temporarily until further notice due a shortage of staff. Please visit our Vancouver & Langley locations for your computer needs during this time or shop online from the comfort of your home at www.memoryexpress.com.


COVID-19 & memoryexpress

As the global situation with COVID-19 continues to evolve and develop, the health, safety and well-being of our customers and staff is our top priority. All our stores are currently open for business as usual but we have implemented additional measures to minimize the risk for both our customers and staff at our retail locations.

  • We are limiting the number of customers allowed in our stores at the same time. Please avoid coming in as couples or pairs as that will limit the number of customers we can assist .
  • Please maintain proper social distancing while in the store. Line-ups are marked every 2m / 6ft - please follow these marks while lining up to keep your distance from other customers.

To prevent further infection, we kindly ask you refrain from coming to our store if you are experiencing flu-like symptoms consistent with COVID-19. Customers who are exhibiting any symptoms in the store may be kindly asked to leave by one of our staff.

Our online store is fully operational and offer the option to shop from the comfort of your home and have your order delivered to your door. Shop online now at www.memoryexpress.com.

Please note that all of our retail locations are currently operating at reduced staff levels and hours; transactions, computer services and repairs, warranty processing, returns / exchanges and telephone services are experiencing longer than normal wait times. Inter-store transfers are also unavailable until further notice.

If you need to contact one of our stores or our websales department and our phone lines are busy or offline, please send an message to the store you wish to contact using the Contact Us form on our site and one of our team members will get back to you as soon as possible.

We ask for your patience and understanding as we work through this situation together.

Memory Express Revised Store Hours

All our memoryexpress retail location will be operating at the reduced hours effective Wednesday, March 18th, 2020 until further notice.

Memory Express Revised Store Hours (All Locations)

  Calgary NE / EDM / SK / ON Vancouver / Langley Calgary SE Winnipeg Burnaby (starting April 3rd) Calgary NW / Burnaby / Victoria
Monday to Friday 11:00am to 7:00pm 11:00am to 6:00pm 11:00am to 7:00pm 10:00am to 6:00pm Monday: CLOSED
Tuesday to Friday:
11:00am to 6:00pm
CLOSED
Saturday 10:00am to 6:00pm CLOSED CLOSED 11:00am to 6:00pm CLOSED
Sunday 11:00am to 6:00pm (unchanged) CLOSED CLOSED CLOSED CLOSED

These temporary new hours will be in effect at all retail locations until further notice. We will continue to monitor the situation as it develops at all of our locations and will adjust hours as needed to accommodate our staff

Thank-you for your understanding and co-operation.