COVID-19 Updates

COVID-19 Updates

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Update 2021.01.05

Memory Express London - Expanded Store Hours

We are pleased to announce that our London location will open 7 days a week starting Sunday, January 10th!

Revised Store Hours as follows:
MONDAY - FRIDAY: 11AM - 7PM
SATURDAY: 10AM - 6PM
SUNDAY: 11AM - 6PM


Update 2020.12.30

Memory Express Burnaby - Revised Store Hours

Due to a shortage of staff, our Burnaby location will operating under reduced hours starting Thursday, December 31st under further notice.

Revised Store Hours as follows:
TUESDAY - FRIDAY: 11AM - 7PM
SATURDAY: 10AM - 6PM
SUNDAY: CLOSED
MONDAY: CLOSED


Update 2020.12.21

Memory Express Ontario - CURBSIDE ONLY & Revised hours

Starting December 26th, all of our Ontario locations will be CURBSIDE Pick Up only until further notice. Order online and select "Pick up In-Store" or "Prepaid Pickup".

All Ontario location will also have revised store hours as follows:

MONDAY - FRIDAY: 11AM - 7PM
SATURDAY: 10AM - 6PM (unchanged)
SUNDAY: 11AM - 6PM (unchanged)


Update 2020.12.15

Memory Express Calgary NW - Revised Hours starting December 17th

Due to a shortage of staff, our Calgary NW location will have revised store hours starting Thursday, December 17th

Revised Store Hours as follows:
MONDAY - FRIDAY: 11AM - 7PM
SATURDAY: 10AM - 6PM (unchanged)
SUNDAY: 11AM - 6PM (unchanged)


Update 2020.11.19

Memory Express Winnipeg - Curbside Pickup ONLY

Starting Friday, November 20th, due to new additional restrictions for Manitoba, our Winnipeg location will be curbside pickup ONLY. Instore sales, returns and service will not be available until further notice; we will be extending the return period for purchases made at our Winnipeg location until restrictions are lifted. To submit an order for curbside pickup, order online at www.memoryexpress.com and select "Prepaid Pickup" for our Winnipeg location when checking out. Please do not proceed to store until you receive confirmation that your order is ready for pick-up.

Face coverings / masks requirements remain in effect for ALL Memory Express locations including Saskatoon


Update 2020.11.03

FACE COVERINGS / MASKS - Memory Express SASKATOON

Starting November 6th, FACE COVERINGS / MASKS will be REQUIRED when shopping in store at our Saskatoon location.

Face coverings / masks are currently required for all other Memory Express locations.


Update 2020.05.11

Due to the global COVID-19 situation, we are experiencing longer than normal fulfilment times for out of stock and special order products. We are working with our suppliers to re-stock our stores and fulfil orders as quickly as possible. Thank-you for your patience and understanding.


COVID-19 & memoryexpress

As the global situation with COVID-19 continues to evolve and develop, the health, safety and well-being of our customers and staff is our top priority. All our stores are currently open for business as usual but we have implemented additional measures to minimize the risk for both our customers and staff at our retail locations.

  • We are limiting the number of customers allowed in our stores at the same time. Please avoid coming in as couples or pairs as that will limit the number of customers we can assist .
  • Please maintain proper social distancing while in the store. Line-ups are marked every 2m / 6ft - please follow these marks while lining up to keep your distance from other customers.

To prevent further infection, we kindly ask you refrain from coming to our store if you are experiencing flu-like symptoms consistent with COVID-19. Customers who are exhibiting any symptoms in the store may be kindly asked to leave by one of our staff.

Our online store is fully operational and offer the option to shop from the comfort of your home and have your order delivered to your door. Shop online now at www.memoryexpress.com.

Please note that all of our retail locations are currently operating at reduced staff levels and hours; transactions, computer services and repairs, warranty processing, returns / exchanges and telephone services are experiencing longer than normal wait times. Inter-store transfers are also unavailable until further notice.

If you need to contact one of our stores or our websales department and our phone lines are busy or offline, please send an message to the store you wish to contact using the Contact Us form on our site and one of our team members will get back to you as soon as possible.

We ask for your patience and understanding as we work through this situation together.

Memory Express Revised Store Hours

All our memoryexpress retail location will be operating at the reduced hours effective Wednesday, March 18th, 2020 until further notice.

Memory Express Revised Store Hours (All Locations)

  Cal SE / Cal NE / ON Cal NE / Cal NW / EDM / BC Saskatoon Winnipeg Burnaby
Monday 11:00am to 7:00pm 10:00am to 8:00pm 10:00am to 8:00pm 10:00am to 8:00pm CLOSED
Tuesday 11:00am to 7:00pm 10:00am to 8:00pm 10:00am to 8:00pm 10:00am to 8:00pm 11:00am to 7:00pm
Wednesday 11:00am to 7:00pm 10:00am to 8:00pm 10:00am to 8:00pm 10:00am to 8:00pm 11:00am to 7:00pm
Thursday 11:00am to 7:00pm 10:00am to 8:00pm 10:00am to 8:00pm 10:00am to 8:00pm 11:00am to 7:00pm
Friday 11:00am to 7:00pm 10:00am to 8:00pm 10:00am to 8:00pm 10:00am to 8:00pm 11:00am to 7:00pm
Saturday 10:00am to 6:00pm 10:00am to 6:00pm 10:00am to 6:00pm 10:00am to 6:00pm 10:00am to 6:00pm
Sunday 11:00am to 6:00pm (unchanged) 11:00am to 6:00pm (unchanged) 11:00am to 6:00pm (unchanged) 11:00am to 6:00pm (unchanged) CLOSED

*Winnipeg & Ontario locations are currently CURBSIDE / STOREFRONT PICKUP Only.

* These temporary new hours will be in effect at all retail locations until further notice. We will continue to monitor the situation as it develops at all of our locations and will adjust hours as needed to accommodate our staff

Thank-you for your understanding and co-operation.