COVID-19 Updates

COVID-19 Updates

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Update 2021.04.13

Memory Express Calgary NE - RE-OPENING April 14th!

Our Calgary location is RE-OPENING Wednesday, April 14th! Please be patient and expect longer than normal wait times for in-store sales and services due to limited staff levels.


Update 2021.04.11

Memory Express London - NOW OPEN

Our London location is RE-OPEN for business! As with all of our Ontario locations, our London store is CURBSIDE / STOREFRONT PICK-UP ONLY until restrictions in Ontario are lifted.


Update 2021.04.08

Memory Express Calgary NE - Temporarily Closed

Starting Friday, April 9th, our Calgary NE location will be temporarily closed until April 14th due to a shortage of staff.

We apologize for the inconvenience and thank-you for your understanding and patience.


Update 2021.04.06

Memory Express Ontario - Curbside Pickup Only

Due to current provincial restrictions, our Hamilton, London & Ottawa locations are currently CURBSIDE PICKUP ONLY until further notice. Order online and select "instore pick-up" when checking out.

We apologize for the inconvenience and thank-you for your understanding and patience.


Update 2021.01.21

Memory Express Edmonton South - Revised Hours starting January 25th

Due to a shortage of staff, our Edmonton South location will have revised store hours starting Monday, January 25th

Revised Store Hours as follows:
MONDAY - FRIDAY: 10AM - 7PM
SATURDAY: 10AM - 6PM (unchanged)
SUNDAY: 11AM - 6PM (unchanged)


Update 2020.05.11

Due to the global COVID-19 situation, we are experiencing longer than normal fulfilment times for out of stock and special order products. We are working with our suppliers to re-stock our stores and fulfil orders as quickly as possible. Thank-you for your patience and understanding.


COVID-19 & memoryexpress

As the global situation with COVID-19 continues to evolve and develop, the health, safety and well-being of our customers and staff is our top priority. All our stores are currently open for business as usual but we have implemented additional measures to minimize the risk for both our customers and staff at our retail locations.

  • We are limiting the number of customers allowed in our stores at the same time. Please avoid coming in as couples or pairs as that will limit the number of customers we can assist .
  • Please maintain proper social distancing while in the store. Line-ups are marked every 2m / 6ft - please follow these marks while lining up to keep your distance from other customers.

To prevent further infection, we kindly ask you refrain from coming to our store if you are experiencing flu-like symptoms consistent with COVID-19. Customers who are exhibiting any symptoms in the store may be kindly asked to leave by one of our staff.

Our online store is fully operational and offer the option to shop from the comfort of your home and have your order delivered to your door. Shop online now at www.memoryexpress.com.

Please note that all of our retail locations are currently operating at reduced staff levels and hours; transactions, computer services and repairs, warranty processing, returns / exchanges and telephone services are experiencing longer than normal wait times. Inter-store transfers are also unavailable until further notice.

If you need to contact one of our stores or our websales department and our phone lines are busy or offline, please send an message to the store you wish to contact using the Contact Us form on our site and one of our team members will get back to you as soon as possible.

We ask for your patience and understanding as we work through this situation together.

Memory Express Revised Store Hours

All our memoryexpress retail location will be operating at the reduced hours effective Wednesday, March 18th, 2020 until further notice.

Memory Express Revised Store Hours (All Locations)

  Cal SE Cal NW / EDM / BC / SSK / OTT* / HAM* / LDN * EDM S Winnipeg Cal NE
(Closed until April 14th)
Monday 11:00am to 7:00pm 10:00am to 8:00pm 10:00am to 7:00pm 10:00am to 8:00pm CLOSED
Tuesday 11:00am to 7:00pm 10:00am to 8:00pm 10:00am to 7:00pm 10:00am to 8:00pm CLOSED
Wednesday 11:00am to 7:00pm 10:00am to 8:00pm 10:00am to 7:00pm 10:00am to 8:00pm CLOSED
Thursday 11:00am to 7:00pm 10:00am to 8:00pm 10:00am to 7:00pm 10:00am to 8:00pm CLOSED
Friday 11:00am to 7:00pm 10:00am to 8:00pm 10:00am to 7:00pm 10:00am to 8:00pm CLOSED
Saturday 10:00am to 6:00pm 10:00am to 6:00pm 10:00am to 6:00pm 10:00am to 6:00pm CLOSED
Sunday 11:00am to 6:00pm (unchanged) 11:00am to 6:00pm (unchanged) 11:00am to 6:00pm (unchanged) 11:00am to 6:00pm (unchanged) CLOSED

* All Ontario locations are currently Curbside / Storefront pickup only.

These temporary new hours will be in effect at all retail locations until further notice. We will continue to monitor the situation as it develops at all of our locations and will adjust hours as needed to accommodate our staff

Thank-you for your understanding and co-operation.