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Returns & Exchanges

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Returns & Exchanges

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  • Returns are valid within (7) days of original purchase date unless otherwise specified.
  • Exchanges of equivalent products are valid within (30) days from the original Invoice date on defective products only, unless otherwise specified.
  • All NEW Items carry a one (1) year limited warranty, unless otherwise specified.
  • Refurbished Clearance items carry a sixty (60) day limited warranty and all other clearance items carry a one (1) year limited warranty unless otherwise specified.
  • Environmental levies may be charged where applicable.
  • All Software, Special orders, Water-Cooling and Projector sales are Final.
  • Printers, Projector bulbs, printer heads and other items containing consumables will only be accepted for return or Exchange if unopened.
  • Returns will not be accepted on items that are missing packaging or accessories or that have been physically altered, modified or damaged (a re-stocking fee may apply). Memory Express also reserves the right to refuse returns deemed to be an abuse of our return policy.

* Components sold to and installed by the customer are done so at the customer’s own risk. Memory Express is not liable for any damage to the customer’s existing equipment caused by, but not limited to any defects or incompatibility issues with any components purchased from Memory Express.

Return Merchandise Authorization (RMA)

To return online orders you must first receive a valid Return Merchandise Authorization (RMA) number issued by memoryexpress within 30 days or 1 year (depending on the warranty period for that product) from your original invoice date. After 30 days or 1 year (depending on the warranty period for that product) from purchase we can no longer issue an RMA and will refer you to the manufacturer for warranty service. RMAs expire 15 days after they are issued.

RMA Request
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All returned products must be 100% complete in original packaging and in resalable condition, with all packaging, software, manuals, blank warranty cards and other accessories and documentation originally included.

A valid RMA number must be written clearly on the outside of the shipping packaging. Incomplete or unauthorized returns will be refused. The customer is responsible for any additional damage to an item or loss during shipment to MemoryExpress.com. Therefore, we recommend that all items shipped to us be insured for damage or loss. Returns from Canadian Customers must be shipped to our Canadian warehouse address:

(RMA #___________________)
Memory Express Inc.
3305 32nd Street NE
Calgary, AB, Canada
T1Y 5X7