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Tuesday, March 24, 2020
Web interface is easy to follow and understand
Doesn't come with a manual and is impossible to find online - I had to phone tech support and after arguing with him for 30 minutes he finally provided me with a link to download the 100 page plus manual. Huh? WAN port was set for DHCP but wasn't picking up IP address; after 1 hour plus waiting for support they told me to click the 'clone MAC' button and reboot. Now it picked up an IP address but I still could not access the Internet despite very basic firewall rules and tech support assistance; so I was given a ticket number and told 2nd line would phone me back at the MST time I specified. They phoned in the morning when I wasn't even here. Huh? Spent over an hour getting through to support again, scheduled another time for 2nd line support to phone me back; they phoned in the morning again. Huh?
I finally gave up trying to get tech support to assist me with what was probably a very simple issue that I couldn't figure out on my own with this new hardware. I returned this product and swore I will not buy ASUS again.