Average Rating: With 1 Customer Reviews
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Beware of quality issues
Submitted on Sunday, September 15, 2019
Strengths of the product
Nice looking RGB with speed
Weaknesses of the product
Patriot Customer support is not very good. Be careful when exercising warranty issues. Leary of quality control
I bought two of these at separate times in 2019. I got Memory Express to install on the mobo and everything is fine. As I am putting my computer together, the heat shield from one side of the memory stick comes off. I thought "no big deal", I stick it back on. It stays for a bit, but comes off a few weeks later. I should have took it back to MemX, but instead I contacted Patriot - I wasn't thinking. Patriot was not apologetic in their email. They don't even say what I have to do. Instead, they just send me an RMA number with directions and imply that they will replace my memory. I clarify that they will replace via email. I pay for shipping at my cost ($18 with tracking via canada post). I am running on one set of memory during that time it was sent. They send me back a "new" set of memory (wasn't sealed in new packaging so it could have been refurbished), but I can't get it to work. I tried all sorts of combinations and then realize that the "VIPER" logo is upside down from the set that I already have. So now the aesthetics of my RGB mobo looks strange with the ram sticks with 2 facing one way while the other facing another way. I tell Patriot and they ask me to send again (at my cost). I decided to just leave it.