Lasted just over a month before a large segment of the keyboard stopped working.
Reached out to Corsair support, where they proceeded to:
- delay for 3 days,
- told me to run a firmware reset (meanwhile deleting my ticket as resolved),
- made me reopen said ticket, where they required me to send them proof of purchase twice,
- followed up by approving my RMA, but not sending me shipping info to fulfill it.
As an added insult to injury, after a week of back and forth, they also expect me to pay to ship the keyboard to them at my cost (granted, this is stated in warranty form).
While this may be the standard of Corsairs return service, and maybe i just got the 1:1000 defective keyboard. The collective experience has left me feeling cheated.
This may be a good keyboard physically, but the internal software/firmware (which i am fairly sure is the issue) has been dodgy since install.
And after dealing with Corsair support on the matter i am no longer willing to recommend this product to anyone.
Official Reply from Memory Express:
Ian, Corsair has contacted us to say that they will be in contact with you again, directly...