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Monday, January 24, 2022
From: London, Ontario
Extremely fast laptop.
BATTERY LIFE. Using Microsoft word, this laptop lasts 1.5 hours. The battery is absolutely horrible and you cannot go anywhere with this laptop without carrying around the massive associated charger,
Computer is great if you plan on always having it plugged in 24/7, but if you would like to use it without it being plugged in every hour of every day, this laptop is not for you. Staff at Memory Express London sold me this laptop saying that the battery should last 7-9 hours if you were not using the GPU, but this was a complete lie. I made it very clear battery life was important to me but they pushed this laptop which was on sale at the time saying it was a fantastic battery. I even called them the day after the 1 month warranty finished (wanted to give the laptop a fair try to see if the battery improved with minor tweaks, didn't realize I missed the one month warranty mark) and they told me tough luck and they weren't willing to do anything about it and to contact MSI about the battery being possibly defective. They even went as far as to say no one said the battery would be good even though that was the whole reason I bought it. They are definitely commissioned workers and my experience with them made this extremely clear. I was extremely disappointed in this and don't think I will be buying from ME in the future.