Memory Express Warranty & Returns

All NEW items carry a standard Memory Express one (1) year limited warranty and all CLEARANCE items carry a 30 day limited warranty unless otherwise specified.

In-store purchases may be returned within (7) days of original purchase date unless otherwise specified. Online orders may be returned within (7) days of receiving your order unless otherwise specified.

Exchanges of equivalent products are valid within (30) days from the original Invoice date on defective products only, unless otherwise specified.

All Software, Movies, Special orders, Water-Cooling and Projector sales are Final.

Printers, Projector bulbs, printer heads and other items containing consumables will only be accepted for return or Exchange if unopened.

Environmental levies may be charged where applicable.

Returns will not be accepted on items that are missing packaging or accessories or that have been physically altered, modified or damaged (a re-stocking fee may apply). Memory Express also reserves the right to refuse returns deemed to be an abuse of our return policy.

Manufacturer Warranty

2 year limited warranty
Hauppauge Computer Works, Inc. warrants a Hauppauge hardware product to be free from defects in material and workmanship for a period of 2 years from date of initial retail purchase. We will, at our option, repair or replace a defective product. The limited warranty does not cover any losses or damage that occur as a result of: •Improper installation •Misuse or neglect or operation with faulty equipment, including damage due to lightning •Repair or modification by anyone other than Hauppauge Computer Works or an authorized repair agent