Online Policies
Voided Transaction
Transactions that are voided may take several days to take effect depending on the speed at which your bank processes voids.
Our Lowest Price Guarantee
Our Lowest Price Guarantee makes sure you get the best price on the products you
buy at Memory Express and MemoryExpress.com
Either prior to purchase or within 7 days of purchase should you find a lower advertised price, including
those on the internet from an authorized Canadian Dealer, we will match that price.
Simply present us with your original Memory Express or MemoryExpress.com sales receipt,
along with proof that the item you bought is being advertised at a lower price.
Once our staff verifies that the item is in stock and available for immediate sale
and delivery at the advertised price, you will receive your refund. If you purchased
the item from MemoryExpress.com and there is no Memory Express store in your area,
you can contact us or by email at customerservice@MemoryExpress.com.
The advertised item must be of the same brand and model as the purchased product,
must be new and factory sealed, and subject to a manufacturer's warranty applicable
in Canada. Advertised prices must be in Canadian dollars, and will be calculated
to include all charges applicable for next day delivery to your home address. Our
Lowest Price Guarantee does not apply to advertising errors or misprints, special
educational prices, restricted offers, mail order offers, rebates, coupons, premiums,
free or bonus offers, OEM products, limited or minimum quantity or limited time
offers, close-outs, liquidations, clearances, and special financing offers.
The terms and conditions of the Lowest Price Guarantee are subject to change without
notice.
Methods of Payment
It's easy to make a purchase at MemoryExpress.com. You can pay for your order with
a Visa or MasterCard issued from
both Canadian and American financial institutions.
Exchanging or Returning Products Purchased Online (RMA)
All Software, Projector, Water-Cooling System and Special Order sales are Final.
Other products returned to us must be accompanied by a valid Return Merchandise Authorization
(RMA) number issued by memoryexpress.com within 30 days or 1 year (depending on the warranty
period for that product) of your original invoice date, for most retail merchandise.
After 30 days or 1 year (depending on the warranty period for that product) from
purchase we can no longer issue an RMA and will refer you to the manufacturer for
warranty service. RMAs expire in 15 days after they are issued.
You may request a RMA by email
All returned products must be 100% complete in original packaging and in resalable
condition, with all packaging, software, manuals, blank warranty cards and other
accessories and documentation included.
A valid RMA number must be written clearly
on the outside of the packaging. Incomplete or unauthorized returns will be refused.
The customer is responsible for any additional damage to an item or loss during
shipment to MemoryExpress.com. Therefore, we recommend that all items shipped to us be insured
for damage or loss.
Returns from Canadian Customers must be shipped to our Canadian warehouse address:
(RMA #____________)
Memory Express Computer Products & Electronics Inc.
3333 34th Ave NE
Calgary, AB, Canada
T1Y 6H2
Purchasing by Minors
For the protection of our shoppers, it is our policy to not sell to minors. If you
are under the legal age of majority and wish to purchase from our online store,
please have a parent or legal guardian make the purchase for you.
Misprints
We do our best to provide you with the most up-to-date and accurate information.
In the event that an error does occur, we reserve the right to correct or cancel
an order at any time, and/or edit an order to reflect the correction, and/or correct
the error on our website. In the event that you are shipped an incorrect product,
we will gladly accept the unit back and offer you a full refund within 7 days of receive date.
Advertising Rebate Policy
Any applicable taxes are calculated and payable on the price before rebate. Applicable
postage must be paid on mail-in rebates. Rebates payable in US dollars are subject
to currency fluctuations and may be subject to Canadian bank processing fees. Memory
Express is not responsible for manufacturer mail-in rebates.
Fixing errors or misprints
We strive to prevent errors. How we fix them depends on the error. If we find that
a product description is incorrect, for example, we'll correct it.
In general, you should know that prices and availability are subject to change without
notice. Errors will be corrected where discovered. Memory Express reserves the right
to revoke any stated offer and to correct any errors, inaccuracies or omissions,
including after an order has been submitted, whether or not the order has been confirmed
and your credit card charged. If your credit card has already been charged for the
purchase and your order is canceled, MemoryExpress.com will issue a credit to your
credit card account in the amount of the charge. Individual bank policies will dictate
when this amount is credited to your account.
While Memory Express takes steps to ensure the accuracy and completeness of product
and third-party services information provided, please refer to the originator of
the information (e.g., the manufacturer) for complete product details.
Delivery
Delivery is subject to warehouse availability. Out of stock items will be shipped
as soon as possible, upon arrival from the manufacturer/publisher. Please take shipping
time into consideration.
|