Product Support:

Online:
Acer support website and software drivers
Acer product registration
Phone:
24/7, 363 days a year toll free tech support 1-800-816-2237

Warranty Claims Procedure:

• After 15 days of purchase the end user should call the toll free support number at 1-800-816-2237 for RMA (Return Merchandise Authorization).
• If the monitor requires repair, Acer will dispatch an AIR currier to you.
• Acer pays for shipping both ways to the repair depot located in Mississauga, Ontario.
• Typical repair time is 7 to 10 business days.

Product Support:

Online:
http://vip.asus.com/eservice/techserv.aspx
Phone
Notebook ONLY Hotline: 510-739-3777 ext. 5110

Warranty Claims Procedure:

• Call Asus 510-739-3777 (select option 3)Monday - Friday: 9AM - 5:30PM PST

TFT LCD Defect Policy

Despite the highest possible standards, the intricate manufacturing of thin-film transistor ( TFT) liquid crystal display (LCD) screens may still produce slight visual imperfections. These visual imperfections do not impair the performance of your ASUS notebook. However, ASUS will provide the warranty service for your ASUS notebook's TFT LCD screen when there are at least :

(a) 3 bright dots or 5 dark dots or 8 bright and/or dark dots in total; or

(b) 2 adjacent bright dots OR 2 adjacent dark dots ; or

(c) 3 bright and/or dark dots within an area of 15 mm in diameter

These TFT LCD screen warranty conditions are offered by TFT LCD manufacturers. ASUSTeK will therefore, at its option, repair or replace the product.

Please note: A bright dot is a white or sub-pixel that is always on. A dark dot is a black or sub-pixel that is always off.

ASUS Canadian Service Center

Asus Service Canada
9033 Lesile Street, Suite 17
Richmond Hill, Canada
ON L4B 4K3
+1-888-678-3688

Product Support:

Online:
ATI Customer Care
ATI Drivers Download
Phone
Please register your product to access Telephone Technical Support

Warranty Claims Procedure:

• Please collect the following information which will be required to process the Return Materials Authorization (RMA) form:

  - Product Serial Number (white sticker located on the front/back of your ATI card)
  - Product Part Number (begins with 102, white sticker located on the front/back of your ATI card)
  - Contact Information (name, address, phone number and email)

• Use ATI's Online Return Materials Authorization (RMA) Form

Within the first year of purchase you may bring your video card to the nearest Memory Express for RMA. When you bring your video card to Memory Express for RMA please expect one extra week for processing and please have your full name, address, and phone number ready.

Product Support:

Online:
BenQ Service & Support
Phone:
Technical Support Helpdesk : 1-866-600-2367

Warranty Claims Procedure:

• After 15 days of purchase the end user should call the toll free support number at 1-866-600-2367 for RMA (Return Merchandise Authorization).
• If the monitor requires repair, BenQ will issue an RMA.
• For the first year Advance refurbished replacement unit** will be shipped via 48-hour courier by the following business day after an RMA number is issued.
• BenQ will pay for both ways shipping in the first year.
• For the second and third years A refurbished replacement unit** will be shipped via 48-hour courier by the following business day after BenQ has received the defective unit.
• Each party will pay for one-way shipping in the second and third years.
  (The only exception to the 48-hour rule is no deliveries on Saturdays, Sundays, or holidays and shipments to certain remote areas may be delayed due to the shipper's practices.)

Product Support:

Online:
Please visit BFG'stech support page for FAQs, Drivers, Users Manuals, and more.
Phone
Tech support available 24 hours 7 days a week toll free in USA and Canada only: 1-866-BFGFIXX (1-866-234-3499)

Warranty Claims Procedure:

• Call BFG Customer Service at 1-866-234-3499 and request a RMA number.
• Remove all accessories and spare parts, and return ONLY the Bare product.
• Use original packing when possible and enclose the motherboard in an ESD (electrostatic discharge) bag.
• Ship your returned product(s) to BFG using the carrier of your choice. We suggest that you select a method with ability to trace shipment.

Product Support:

Online:
eVGA Support
EVGA Step-Up™ Program
Phone
eVGA 24 hours a day, 7 days a week support at (888) 881-EVGA (3842)

Warranty Claims Procedure:

• Call eVGA for Return Merchandise Authorization (888) 881-EVGA (3842) option 2
• Or visit the eVGA Online RMA System.
• eVGA will give shipping information and further instructions

Product Support:

Online:
Foxconn Tech Support Form
Foxconn FAQ

Warranty Claims Procedure:

• Within the first year of purchase you may bring your motherboard to the nearest Memory Express for RMA (Return Merchandise Authorization).
• After the first year please contact Foxconn directly for RMA (Return Merchandise Authorization)

Product Support:

Online:
For Service and Support, Warranty, FAQs, Drivers and Files, Service Packs, User's Guides and Product RegistrationClick Here
Online RMA Login
Phone
Support for end user customers in the United States of America and Canada. Available 24 hours, 7 days a week. 1-800-8FUJITSU

Warranty Claims Procedure:

• Print and retain these instructions for reference.
• Please select the Online RMA Login on this page that will transport you to the Warranty Procedure page. Select Continue at the bottom of the page.
• Choose your appropriate customer type: End User
• Enter your phone number, which will serve as your Login for the Online RMA system. Select Continue.
• Create a new shipping address or select the existing address. Someone must be available at the address you enter to sign for any warranty shipments. Our carriers do not service P.O. Boxes. Select Continue.
• Enter your contact information. Select Continue.
• If creating a new RMA, you may download the diagnostic utility and the user's guide, run the utility against the hard disk drive and write down the diagnostic code.
  or
  Select Continue. A diagnostic code is NOT required before an RMA is issued.
• Enter the model number, part number, serial number and date of manufacture in YYYY-MM format (e.g.: 1999-02) from the product label. Select Continue when finished.
• You may Remove or Modify the entered RMA line information by selecting the respective buttons.
• Select Submit when you have verified that the RMA line information is correct.
• If your product is covered by our Replacement Program warranty, you will be given the option of securing an Advanced Replacement with a credit card or sending the product in first as a Standard Exchange. If your product is not covered by the Replacement Program warranty, you will automatically be given the Standard Exchange option as Advanced Replacement is available for Replacement Program products only.
• If you have the option and choose Advanced Replacement, enter your credit card number (VISA or MasterCard) and billing address for pre-authorization. Your credit card will be charged if the returned product is not received at FCPA's warranty center within ten (10) calendar days from the date the RMA was issued. There will be a temporary hold placed on the credit card in the amount authorized.
• In the next screen, it will show you the ship to address, ship to contact information and credit card information you've entered (in case of an Advance Replacement) and all the products eligible for warranty. You will have the option to Accept, Modify or Cancel the RMA in this screen.
• If you choose the Modify option, it will allow you to modify the credit card number (in case of Advance Replacement) or RMA lines. If you choose the Cancel option, it will cancel all the information you entered.
• If you choose the Accept option, your credit card will be authorized with a temporary hold (in case of Advance Replacement) and the RMA number, with shipping address, defective drive return address and packaging instructions will be displayed. Please print two copies of this page, follow the packaging instructions and enclose a copy of the RMA with the product.
• To check the status of your RMA at a later date, login into the RMA site following steps 1 - 3 above and choose Check RMA Status.
• Any open RMAs you have requested will be displayed. Click on the RMA for which you wish to view status. Note: RMA status is updated on a daily basis.
• RMA status information will be presented next to each RMA line item. The status will be either Received or Shipped. If product has been shipped, the ship date, waybill and carrier information will be displayed

Product Support:

Online:
End User RMA Service
Motherboard Support
GIGABYTE Technical Service Zone
Phone
GIGABYTE USA Branch: (626) 854-9338

Warranty Claims Procedure:

• Troubleshoot with Gigabyte support technicians prior to requesting for RMA: (626) 854-9338
• If a Gigabyte technician concludes that the product qualifies for RMA, Gigabyte will issue a RMA number for the product.
• Print out the RMA form and send it along with the defective item back to Gigabyte.
• Gigabyte will provide one way freight via UPS or FedEx ground free of charge.

Product Support:

Online:
LeadTek FAQ
Phone
Leadtek USA: 1-510-490-8076

Warranty Claims Procedure:

• Within the first year of purchase bring the defective video card to the nearest Memory Express.
• Memory Express will RMA the video card back to LeadTek. Please be patient as LeadTek is located overseas.

Product Support:

Online:
For FAQ, Owner's Manuals, Device Driver, and more...
Click Here
LG support email
Phone
In Canada, to contact na LG customer service representative please call 1-888-542-2623

Warranty Claims Procedure:

• Freight is paid both ways by LG
• Customer calls-1-888-LGCANADA – picks option #2 and a CS Rep will take your information and issue a case #
• Call Purolator AIR @ 1-888-744-7123
• Give LG Account Number – 8069971
• Give Problem Case Number as reference number
• Problem Case # must be clearly marked on the outside of the box
• Purolator AIR will give you a pick up number, please keep this number for your records
• Purolator AIR will pick up next business day in most major cities
• The unit goes to LG Electronics Canada: 550 Matheson Blvd, East, Mississauga, Ontario, L4Z 4G3
• The unit is repaired then returned

Product Support:

Online:
On-line technical support forums
Phone
North American Technical Support: 514-685-0270

Warranty Claims Procedure:

• Contact the Matrox Technical Support group who will issue an Return Merchandise Authorization (RMA) number (514-685-0270)
• Matrox will give shipping information and further instructions

Product Support:

Online:
Basic Troubleshooting Guide
MSI BIOS Support Center
MSI FAQ
MSI Warranty Page
Phone
MSI Technical Support & Customer Service: (626) 581-3001

Warranty Claims Procedure:

• Quick trouble shooting prior to any return may save a tremendous amount of cost and time Basic Troubleshooting Guide
• Call MSI Customer Service at (626) 581-3001 and request a RMA number or submit your RMA request online.
• Remove all accessories and spare parts, and return ONLY the Bare product.
• Use original packing when possible and enclose the motherboard in an ESD (electrostatic discharge) bag.
• Ship your returned product(s) to MSI using the carrier of your choice. We suggest that you select a method with ability to trace shipment. You must pay shipping charges for all shipments from you to MSI.
• Ship to:
  ATTN: RMA Department
  901 Canada Court
  City of Industry, CA 91748

Product Support:

Online:
PNY Verto Support
RMA Request
Phone
U.S. Offices: 973-515-9700

Warranty Claims Procedure:

• Visit the PNY online RMA request site or call the PNY U.S. Office at 973-515-9700
• PNY will give shipping information and further instructions

Product Support:

Online:
Direct RMA Support
Contact Technical support Team
Phone
POWERCOLOR TOLL FREE: 1-866-516-8168

Warranty Claims Procedure:

• You MUST register your card before you use Direct RMA Support.
• Login to your Powercolor Direct RMA Support account and follow the directions.

Product Support:

Online:
Sapphire Online forums
Create a Sapphire Support Ticket
Sapphire Product Warranty Registration
Phone:
Sapphire's Canadian Office: 1-905-513-1228

Warranty Claims Procedure:

• Within the first year of purchase bring the defective videocard to the nearest Memory Express.
• Memory Express will RMA the videocard back to Sapphire. Please be patient as Sapphire is located overseas.

Product Support:

Online:
Toshiba makes obtaining technical support even easier for customers with immediate solutions from
Ask IRIS® Online
Worldwide Web - Services and Support
Detailed 1-Year Warranty PDF
Phone
Toshiba Call Center 1-800-663-0378

Warranty Claims Procedure:

• Contact the Toshiba Global Support Centre at 1-800-663-0378 or click here to find your nearest Authorized Service Providers.
• Contact the ASP and arrange for service.
• Carry-in or mail you product to the ASP. If you chooses to mail in your product to an ASP, you must prepay any shipping charges, insurance, taxes or duties associated with transportation of the product to and from the ASP location.

Product Support:

Online:
service.ca@viewsonic.com(in Canada)
service.us@viewsonic.com(in U.S)
Viewsonic Support Site
Viewsonic Service Depot
Phone:
Customer Support in Canada: 866-262-1967
Customer Support in the U.S: 800-888-8583

Warranty Claims Procedure:

• Contact ViewSonic Customer Support (866-262-1967) for a Return Authorization number (RMA). You will be required to provide
  • A copy of the dated sales slip.
  • Your name.
  • Your address.
  • The serial number of the product.
  • A description of the problem.
• Bring or ship the product prepaid in the original container, with the associated accessories, to ViewSonic or any ViewSonic authorized service center.